How We Increased Collections Without Hiring More Staff
Growing revenue doesn't always mean growing headcount. Dr. Dill and Toria share the specific systems and mindset shifts that allowed them to increase collections significantly without adding staff — what changed and why it matters for your practice.
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What Is Dental Guiding Point? The Podcast Built for Dentists Who Want More
Dr. Mark Dill started with zero patients and two employees in 2008. Today he runs four locations. In this intro episode, he and COO Toria Plank share why they started Dental Guiding Point — and what they're going to teach for free because nobody taught them.
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Hire Fast, Fire Fast: The Dental Practice Hiring Playbook
Most dentists are losing great employees before they ever make an offer. Dr. Dill and Toria break down their complete hiring system — where to find candidates, how to spot red flags fast, and why hiring multiple people at once beats holding out for the perfect hire.
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Fire Fast: How to Let Someone Go Without Guilt, Drama, or Legal Headaches
Holding on to the wrong employee too long is one of the most expensive mistakes in dentistry. Dr. Dill and Toria break down exactly when to fire someone, how to do it cleanly, and why protecting your whole team matters more than avoiding an uncomfortable conversation.
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Stop Working IN Your Practice and Start Working ON It
Most dentists know what needs to change — they just can't find the time or energy to do anything about it. Dr. Dill and Toria break down why dentists stay stuck in Groundhog Day and the mindset shift that separates practice owners who thrive from ones who just survive.
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The Office Manager Episode: What They Should Do, What to Pay, and How to Keep Them
The office manager is the most important hire in your practice — and most dentists have no idea what they should actually be doing. Dr. Dill and Toria break down what a real office manager looks like, how to promote from within, and how to structure pay and bonuses.
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